Support Locations
Veeva uses a follow-the-sun model to provide support services around the globe.
We reserve the right to provide support from the following countries, unless the Customer has specifically excluded a location which may result in delays in support:
1. Asia Pacific
2. European Union member countries
3. United Kingdom
4. United States
Any updates to Veeva's support locations will be posted on this page. You may subscribe to receive notifications of updates to our support locations.
Veeva’s Third Party Sub-Processors
Third party sub-processors are vendors selected by Veeva to process personal data on Veeva’s behalf in relation to the services Veeva provides to its customers under Veeva’s Master Subscription Agreement.
Veeva’s sub-processors agree, in writing, to substantively the same data protection obligations as apply to Veeva under applicable law and Veeva’s data processing agreements with its customers.
Hosting, Infrastructure and Support Sub-Processors
We engage the following sub-processors as providers of hosting and computing infrastructure related services to support all our services.
This includes services to provide and facilitate application and operational support as part of our customer support system.
| Application(s) | Sub-Processor Name | Purpose | Data Processing Location |
| All Veeva Applications, except Veeva Digital Events | Amazon Web Services | Cloud service provider (networking, computing, storage, and other solution offerings) | U.S., EU, China, Japan, as applicable |
| All Veeva Applications, except Veeva Digital Events | Docker, Inc. | Computing infrastructure and cloud-native software application development services | U.S. |
| Veeva Digital Events | Microsoft Azure | Cloud service provider for Veeva Digital Events (networking, computing, storage, and other solution offerings) | U.S. |
| Application Support | Zendesk, Inc. | Customer support system and management of customer support cases | U.S. |
Veeva Development Cloud
We engage the following sub-processors to support our provision of Veeva Development Cloud applications.
Veeva Development Cloud includes Veeva Clinical Operations, Clinical Data, Veeva RIM, Veeva Safetyall built on the Veeva Vault Platform.
Visit this page for more information about Veeva’s Development Cloud.
| Application(s) | Sub-Processor Name | Purpose | Location |
| Veeva Vault CDMS | Absorb Software, Inc. | Learning management system and online training for CDMS end-users | U.S. |
| Veeva Vault (all apps) Veeva RTSM | Twilio Inc. | SendGrid Email: Manages notifications for product outages and releases Marketing Campaigns: Automation, scaling and management of marketing campaigns | U.S. |
| Veeva Vault CDMS Veeva SiteConnect | SurveyMonkey Inc. | End-user survey platform | U.S. |
| Veeva Vault (China) | China Telecom Americas Corporation* | Circuit and network connectivity services | Japan, China |
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* Only applicable to China-based Vault customers who have specifically consented to the use of this sub-processor’s services.
Veeva Quality Cloud
We engage the following sub-processors to support our provision of Veeva Quality Cloud applications.
Veeva Quality Cloud includes applications falling into the following categories: Process, Content, Training and Labs.
Visit this page for more information about Veeva’s Quality Cloud.
| Application(s) | Sub-Processor Name | Purpose | Location |
| QuickVault | Pendo.io | Product analytics, feedback and development of in-app guides | U.S. |
Veeva Commercial Cloud
We engage the following sub-processors to support Veeva Commercial Cloud applications.
Veeva Commercial Cloud includes the Veeva Vault CRM Suite, Veeva PromoMats, Veeva Medical and Veeva Crossix.
Visit this page for more information about Veeva’s Commercial Cloud.
| Application(s) | Sub-Processor Name | Purpose | Location |
| Veeva CRM (all apps) | Salesforce.com, Inc. (and its affiliates) | IaaS/PaaS infrastructure to support Veeva CRM | U.S., EU, China, Japan, Australia, South Korea, as applicable |
| Veeva CRM (China) | Alibaba Cloud U.S. LLC | Content hosting and performance enhancement | Japan, China |
| Veeva CRM (Veeva Approved Email) Vault CRM Veeva Network | Sinch America, Inc. | Email services | U.S. |
| Veeva Vault CRM (Approved Email)
Veeva Patient CRM | Sinch America, Inc. | eFax API service | U.S. |
| Veeva CRM (Veeva Engage Meeting and Engage Webinar) Veeva Digital Events | Zoom Video Communications, Inc. | Video conferencing services | U.S. |
| Engage Connect | Google Firebase | Push notifications | U.S. |
| Veeva Network | Matomo Analytics | Product analytics | New Zealand |
| Veeva Network | Mapbox, Inc. | Map display feature | U.S. |
| Veeva Network (China) | China Telecom Americas Corporation* | Circuit and network connectivity services | Japan, China |
| Veeva Network (China) | Cato Networks Ltd.** | Circuit and network connectivity services | Japan, China |
| Veeva Crossix | Twilio Inc. | SendGrid Email: Manages notifications to users for product outages, release updates and admin alerts | U.S. |
| Veeva Crossix | LiveRamp Holdings, Inc. | Data linkage: identity resolution for advertising measurement | U.S. |
| Veeva Crossix | Adstra, LLC | Data collection: advertising measurement data collection Data processing: advertising measurement data cleaning Data linkage: identity resolution for advertising measurement | U.S. |
* Only applicable to China-based Network customers who have specifically consented to the use of this sub-processor’s services.
** Limited to Network customers with a subscription to OpenData China data whose Network Instance is provisioned outside of China. Not applicable to Network customers whose Network Instance is located in China.
Veeva Data Cloud
We engage the following sub-processors to support Veeva Data Cloud solutions.
Veeva Data Cloud includes Veeva OpenData, Veeva Link, Veeva Compass and Veeva CRM Pulse.
While Veeva generally acts as a data controller for these Data Cloud solutions, in limited cases these sub-processors may have access to customer data (e.g. user data).
Visit this page for more information about Veeva’s Data Cloud.
| Application(s) | Sub-Processor Name | Purpose | Location |
| Veeva OpenData | Twilio Inc. | SendGrid Email: Manages data privacy notifications to healthcare professionals as part of Veeva’s Data Privacy Notification (DPN)* service on behalf of Veeva OpenData customers | U.S. |
| Veeva Compass | Twilio Inc. | SendGrid Email: Manages notifications to users for product outages and releases | U.S. |
| Veeva Link | Amazon Web Services | AWS Simple Email Service (SES) and AWS PinPoint used to manage customer communications and email campaigns | U.S. |
| Veeva Link | Functional Software, Inc. d/b/a Sentry | Application monitoring tool for catching and reporting Link errors and crashes in production and development environments | U.S. |
| Veeva Link | Mapbox, Inc. | Map display feature | U.S. |
| Veeva Link | Matomo Analytics | Product analytics | Ireland |
* Only applicable to OpenData customers who have subscribed to this additional DPN service.
We engage the following sub-processors to support Veeva Services.
Veeva Services includes Veeva Business Consulting, Veeva Commercial Analytics and Veeva Digital Events.
Visit this page for more information about Veeva Services.
| Application(s) | Sub-Processor Name | Purpose | Location |
| Business Consulting Veeva Digital Events | Twilio Inc. | SendGrid Email: Manages notifications for product outages and releases Marketing Campaigns: Automation, scaling and management of marketing campaigns | U.S. |
| Veeva Digital Events | Zoom Video Communications, Inc. | Video conferencing services | U.S. |
| Veeva Digital Events | Adobe Inc. | Managed services and support for virtual events | U.S. |
Updates
You can subscribe to receive notifications of updates to our list of sub-processors.
To subscribe, navigate to the upper right hand side of this web-page, click ‘Subscribe’.
From there, enter your email address and/or phone number, and then choose ‘ Veeva Support Locations & Sub-Processors Update’ from the drop-down menu.
For questions related to Veeva sub-processors, please contact privacy@veeva.com.
For additional information on Veeva’s privacy program, please visit veeva.com/privacy.